Sunefun provides a 60-day risk-free trial for main unit products. Within 60 days from the date of delivery, if you are not satisfied with the product, you may contact us to request a return and refund.
The product may be unused or normally tried. Before returning the product, please contact Sunefun Customer Support to obtain return authorization and follow our return instructions.
Please do not return any product without contacting Sunefun first. Unauthorized returns may be delayed, refused, or returned to sender.
When requesting a return, please provide your order number, purchase email, and return reason. We may request photos or videos of the product to confirm its condition and arrange the correct return process.
Before returning the product, please empty any food waste, compost output, liquid, microbial starter cultures, or other residue from the unit, and use the original packaging whenever possible.
Normal signs of trial use will not affect eligibility for the 60-day risk-free trial. However, if a returned product is visibly unclean, has odor, contamination, or excessive residue, Sunefun may deduct a reasonable cleaning or handling fee from the refund.
Accessories included with the main unit should be returned together whenever possible, including the shovel, filters, manuals, and other in-box items.
Separately purchased consumable items that have been opened or used, such as microbial starter cultures and activated carbon filters, are not eligible for no-questions-asked returns unless there is a product quality issue or the return is required by law.
Eligible 60-day risk-free trial returns will be refunded to the original payment method.
Sunefun does not charge restocking fees. If the returned product is missing original accessories, has severely missing packaging, or requires extra cleaning or handling, we may deduct reasonable costs from the refund.
After we receive and confirm the returned product, we will process the refund as quickly as possible.
Refunds are usually processed within 3-10 business days. The exact posting time may depend on your bank or payment provider.
If your order arrives damaged, defective, incorrect, or incomplete, please contact us as soon as possible.
Please provide your order number and photos or videos so we can confirm the issue faster. Depending on the situation, Sunefun may provide troubleshooting support, replacement parts, a replacement, a partial refund, or a full refund.
If your order has not shipped, you may contact us to cancel the order and receive a full refund.
If your order has already shipped, it may be handled under this 60-day risk-free trial and return/refund policy after delivery.
The 60-day risk-free trial is designed to let customers try Sunefun at home with confidence.
Sunefun reserves the right to refuse returns or refunds involving fraud, resale abuse, repeated policy misuse, stolen goods, or other activity not protected by applicable consumer law.
This policy does not affect any consumer rights you may have under applicable law.
To request a return or refund, please contact:
[support@sunefun.com]
